Privacy Policy

This Privacy Policy is intended to provide information on how scentsay.eu (hereinafter referred to as the Company) processes and stores your data when you use the Company’s online store.

The collection, processing, and storage of your personal data, as it relates to your use of the online store, is governed by this privacy policy, the Personal Data Legal Protection Law of the Republic of Lithuania, and other legal acts.

1. Definitions

1.1. Personal data – means any information that can directly or indirectly identify your identity. The following personal data is processed:

• Buyer’s first and last name;
• Name of the person picking up the goods;
• Buyer’s contact information – email address, phone number, address;
• Buyer’s delivery information – address where the goods will be delivered or another delivery/pick-up option chosen by the Buyer;
• The payment method chosen by the Buyer and entered payment data;
• Order history from your account in the e-store;
• IP address;
• Network and location data, when provided;
• History of your inquiries and complaints;
• Other publicly available data you share when visiting the online store.

1.2. Processing of personal data – means any operation performed on personal data (such as collecting, editing, changing, recording, storing, granting access, submitting inquiries, archiving, etc.).

1.3. Data controller – [company name], legal entity code [XXXXXX], address [address], VAT payer code [XXXXXX].

1.4. Data subject – any individual whose personal data is processed by the Company.

1.5. Website – scentsay.eu

2. Processing of Your Personal Data when Using the Online Store and Visiting the Website

2.1. By providing data to the Company, the Data Subject agrees that the personal data will be used by the Company to ensure the functioning of the online store for the Data Subject’s intended purposes.

2.2. Your personal data is processed by the Company on the following grounds:

• The Company receives your explicit consent to process your data, i.e., when you create a User account;
• You place an order in the online store, which is accepted and processed, thereby forming and executing a contract with you;
• When the Company must process your data based on a legal obligation;
• When the Company implements its legitimate interests. We will process your personal data if we have a legitimate interest, and such processing does not violate your rights and interests.

2.3. The Company processes your data for the following purposes:

• To ensure efficient, optimal, and convenient operation of the online store;
• To ensure smooth administration of the online store;
• To register and maintain your account;
• To provide the ordered services properly;
• To provide you with relevant information, answer your questions, and respond to inquiries;
• To conduct statistical and other analyses to improve the operation of the online store and your experience;
• When visiting the Website, the Company may process your IP address, network, and location data. This personal data is collected via cookies and similar technologies based on your consent.
• For other purposes, which may be specified at the time of data provision.

3. Provision of Personal Data to Third Parties

3.1. We are committed to maintaining confidentiality regarding your personal data. Your personal data may be disclosed to third parties only if required to form and execute a contract for the benefit of the data subject, or for other legal reasons.

3.2. The Company may provide personal data to its data processors who provide services to the Company and process personal data on the Company’s behalf. These selected data processors are authorized to process personal data only according to the Company’s instructions and to the extent necessary to properly fulfill the obligations established in the Company’s contract with the service provider. We ensure that the Company collaborates only with data processors who guarantee proper organizational and technical measures for the processing of personal data and ensure that data is processed in compliance with legal requirements.

3.3. The Company may also provide personal data in response to court or government authority requests, to the extent necessary to comply with applicable laws and government instructions.

4. Retention of Personal Data

4.1. Your personal data is retained only for the period necessary to fulfill the purposes outlined in this privacy policy.

4.2. If you have been inactive in the online store for [X] years, your personal data will be deleted.

4.3. You may also request that your account in the online store be deleted.

5. Minor’s Personal Data

5.1. We care about the privacy protection of minors. Our online store and Website are not intended for individuals under the age of 18.

5.2. Persons under the age of 18 may not provide any personal data on the online store or Website.

5.3. If an individual is under 18, they must have written consent from at least one legal representative (parent, guardian) before submitting personal data to use the online store or Website.

6. Rights of Data Subjects

6.1. As a data subject, you have the following rights:

6.1.1. The right to be informed about data processing (“right to know”).

6.1.2. The right to access your data (“right of access”).

6.1.3. The right to correct data (“right to rectify”).

6.1.4. The right to erase data (“right to be forgotten”). This right does not apply if the personal data requested to be deleted is processed on another legal basis, such as processing necessary for the performance of a contract or legal obligations.

6.1.5. The right to restrict data processing (“right to restrict”).

6.1.6. The right to object to data processing.

6.1.7. The right to data portability. The right to data portability does not negatively impact the rights and freedoms of others. You do not have the right to data portability for personal data processed manually in non-automated files, such as paper records.

6.1.8. The right not to be subject to automated decision-making, including profiling.

6.1.9. The right to file a complaint about personal data processing with the State Data Protection Inspectorate.

6.2. To exercise your rights, you may submit a written request to us. Upon receiving such a request, we may ask you to complete necessary forms and provide a notarized copy of your ID document to verify your identity and prevent unauthorized disclosure of personal data.

6.3. After receiving your request, we commit to responding and taking the actions indicated in the request within one month from the date of the request. If necessary, this period may be extended by an additional two months, considering the complexity and number of requests. In such a case, we will inform you about the extension within one month of receiving your request.

6.4. If your personal data is deleted upon your request, we will retain copies of the data necessary to protect our and other parties’ legal interests, comply with state obligations, resolve disputes, prevent fraud, or fulfill any agreements you have made with us.

6.5. If you believe that your rights as a data subject have been violated, you may also file a complaint with the State Data Protection Inspectorate, which supervises us. You can find more information and contact details on the inspectorate’s website at www.ada.lt.

7. Cookies Policy

7.1. Our Website may use cookies and other tracking technologies. With the help of cookies, our Website can “remember” your actions and preferences for a certain time while browsing (e.g., registration details, language choice, and other display options).

7.2. We use cookies and other tracking technologies.

7.3. You can control cookies on the Website. You have the right to choose whether to accept cookies and other tracking technologies we use, or to disable all or specific cookies.

7.4. For more general information about cookie usage, you can visit AllAboutCookies.org or www.google.com/privacy_ads.html. If you decide to disable all or some cookies on our Website, it may affect the performance of the Website, slow down its speed, or limit access to some features. You may also need to reconfigure certain options every time you visit the Website.

7.5. We use the following categories of cookies:

1. Cookie type – Third-party cookie; cookie provider – [XXX]; cookie name – [XXX]; cookie storage period – [XXX].
2. Final Provisions

8.1. Please note that our Website may contain links to other websites, including third-party websites that are not covered by this privacy policy. We recommend that you review and evaluate the privacy policies of these sites before providing any personal data.

8.2. If necessary, we may update and modify this privacy policy in accordance with the personal data protection measures we implement. You will be informed about changes to the Privacy Policy through the usual communication methods between you and us.