This site is operated by Parfumour, with its head office in Vilnius, Lithuania (info@parfumour.com) and production in the EU. This policy explains how we collect, use and protect your personal data when you use our online store, in line with the GDPR and applicable EU law.

1. Definitions

Personal data

Information that identifies you, such as your name, contact details (email, phone, address), delivery details, payment method and data, order history, IP address, network and location data, your inquiry and complaint history, and information you share publicly.

Processing

Any operation performed on personal data, such as collecting, recording, editing, storing or deleting it.

Data controller

Parfumour.

Data subject

Any individual whose personal data we process.

Website

Parfumour.com and any regional Parfumour domains.

2. How we use your data

By providing your data you agree that we may use it to operate the online store. We process personal data on these legal bases: your consent (for example when you create an account), the performance of a contract (when you place an order), our legal obligations, and our legitimate interests.

We use your data to run the store, register and maintain your account, deliver our services, communicate with you and provide support, analyse and improve the store, and collect IP, network and location data through cookies where you have consented.

3. Sharing with third parties

We keep your data confidential and only share it where needed to fulfil your order, to meet a legal requirement, or for the reasons set out in this policy. Any processors who handle data on our behalf do so under contract and under our instructions, with appropriate security measures in place. We may disclose data to a court or public authority where the law requires it.

4. How long we keep it

We keep personal data only as long as needed for the purposes above. Inactive accounts are deleted after 2 years of inactivity. You can ask us to delete your account at any time.

5. Children

Our store and website are not intended for anyone under 18. People under 18 should not provide personal data without the written consent of a parent or guardian.

6. Your rights

Under the GDPR you have the right to be informed about how your data is used, to access your data, to have it corrected, to have it erased (subject to our contractual and legal obligations), to restrict or object to processing, to data portability, and not to be subject to solely automated decision making.

To exercise any of these rights, email info@parfumour.com. We may need to verify your identity. We will respond within one month, though complex requests can take up to two additional months. If we delete your data, we may keep a copy where this is necessary to meet a legal obligation, resolve a dispute, prevent fraud or enforce our agreements.

If you believe we have handled your data unlawfully, you can complain to the State Data Protection Inspectorate of Lithuania at vdai.lrv.lt.

7. Cookies

We use cookies and similar technologies to remember your actions and preferences and to understand how the store is used. You can accept or disable cookies through your browser. Disabling some cookies may affect how the site performs or which features are available to you.

8. External links and updates

Our site may link to third party websites that are not covered by this policy. Please review their own privacy policies before sharing data with them. We may update this policy from time to time and will communicate changes through our usual channels.